ISBN-13: 9780415276207 / Angielski / Miękka / 2002 / 204 str.
ISBN-13: 9780415276207 / Angielski / Miękka / 2002 / 204 str.
Anyone who is a manager or professional leader can expect to have to lead projects that contribute to service development and service improvement. This text looks at the subject of change which is a normal part of working life in public services.