Managing Performance in the Public Sector

ISBN-13: 9780415403207 / Angielski / Miękka / 2006 / 132 str.

Hans de Bruijn

Opis

Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this new edition shows readers how performance thinking has a substantial impact on the management of public organizations. Thoroughly revised and updated, this highly successful text, written by an experienced academic and practitioner is packed full with a wealth of new features. These include:

• more examples and cases, from a variety of different sectors, including, hospitals, courts, school and universities
• a whole new chapter on the dynamics of performance management; answering the questions - how do PM systems evolve? Which effects will dominate in the long run?
• many extra recommendations for making PM attractive for managers.

An informed and up-to-date analysis of this subject, this is an essential text for all those studying, both at undergraduate and postgraduate level, performance management in the public sector.

Spis treści

 Part 1:  1. An Introduction to Performance Measurement  2. The Perverse Effects of Performance Measurement  3. The Dynamics of Performance Measurement: Five Laws  Part 2:  4. Design Principles for Performance Measurement  5. Trust and Interaction  6. Content and Variety  7. Dynamics: Towards Lively Performance Measurement  Part 3:  8. Conclusions and Three Paradoxes

O autorze

Hans de Bruijn