Managing Performance in the Public Sector

ISBN-13: 9780415403191 / Angielski / Twarda / 2006 / 128 str.

Hans de Bruijn

Opis

Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this thoroughly revised and updated second edition, packed full of new features, shows readers how performance thinking has a substantial impact on the management of public organizations.

Spis treści

 Part 1:  1. An Introduction to Performance Measurement  2. The Perverse Effects of Performance Measurement  3. The Dynamics of Performance Measurement: Five Laws  Part 2:  4. Design Principles for Performance Measurement  5. Trust and Interaction  6. Content and Variety  7. Dynamics: Towards Lively Performance Measurement  Part 3:  8. Conclusions and Three Paradoxes

O autorze

Hans de Bruijn