Managing Operations

ISBN-13: 9781138455573 / Angielski / Twarda / 2017

Bob Johnson

Opis

A guide to the fundamentals of operations management. Using examples and case studies from public, private and voluntary sector organizations, this book enables managers to develop their competency to an excellent standard in an industrial or commercial setting.

Spis treści

Introduction: what is operations management?; Chapter 1 Operations: the engine of the business; Chapter 2 The organizational context; Chapter 3 Managing resources; Chapter 4 The voice of the customer; Chapter 5 Managing quality; Chapter 6 Health, safety – and productivity?; Chapter 7 Monitoring and control; Chapter 8 Continuous improvement; Chapter 9 Managing change; Chapter 10 Managing people;

O autorze

Bob Johnson