Managing Operations

ISBN-13: 9780750638098 / Angielski / Miękka / 1998 / 244 str.

Alan Hart

Opis

This guide to the basics of operations management reflects modern industrial practice and meets the standards set by the MCI at level 3/4 and in the Institute of Management syllabus. The text is illustrated by examples of best practice from around the world.

Spis treści

Introduction - what is operations management?; operations - the engine of the business; the organizational context; managing resources; the voice of the customer; managing quality; health, safety, and productivity?; monitoring and control; continuous improvement; managing change; managing people

O autorze

Bob Johnson