Managing Difficult, Frustrating, and Hostile Conversations: Strategies for Savvy Administrators

ISBN-13: 9781412913409 / Angielski / Miękka / 2005 / 168 str.

Dennis R. Pollack; Georgia J. Kosmoski

Opis

Be prepared to manage stressful situations before they happen. The second edition of this best-selling resource provides updated content and uncovers effective strategies for dispelling common sensitive situations.