Managing Change Effectively

ISBN-13: 9780877193838 / Angielski / Twarda / 2001 / 212 str.

Donald Kirkpatrick

Opis

One of the most important skills of successful managers is dealing wit h change. 'Managing Change Effectively' combines philosophical insight s with practical applications to help managers effectively incorporate change with the least disruption.

Spis treści

Approaches to managing change - The changes managers face; The manager's role; Why people resist or welcome change; Methods for managing change - A step-by-step change model; Empathy: the first key to successful change; Communication: the second key to successful change; Participation: the third key to successful change; Applying the three keys; Case Examples of successful change - Moving into a new managerial job; Establishing variable work hours; Improving productivity through work design; Successfully implementing quality circles; Getting more productivity from the last hour of work; Gaining acceptance for a new incentive system; Converting from a 'batch' to a 'just-in-time' production process; Reorganizing the sales force; Instituting new training programs.

O autorze

Donald L. Kirkpatrick