Management by Process

ISBN-13: 9781138455559 / Angielski / Twarda / 2017

John Jeston

Opis

Business processes are one of the drivers for any organization in realizing their organizational strategic objectives. This book provides an exposition of the six key dimensions necessary for the creation of a process-focused organization: process governance, strategic alignment, methods (execution/implementation), people, culture, and technology.

Spis treści

Part 1 Management Overview; Chapter 1 Introduction; Chapter 2 Case Studies; Part 2 Management by Process Framework Overview; Chapter 3 Introduction; Chapter 4 Process Leadership; Chapter 5 Process Governance; Chapter 6 Process Performance; Chapter 7 Strategic Alignment; Chapter 8 People Capability; Chapter 9 Project Execution; Chapter 10 Future of Business Process Management; Part 3 Appendices Process Leadership Process Governance People Capability Technology;

O autorze

John Jeston, Johan Nelis