Management by Process

ISBN-13: 9780750687614 / Angielski / Miękka / 2008 / 324 str.

Opis

Business processes are one of the critical drivers for any organization in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and, linking processes to new partners and suppliers. Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: process governance; strategic alignment; methods (execution/implementation); people; culture; and technology. Each of these critical dimensions are given a systematic and revealing treatment, examining each dimension in terms of: importance; key trends in this area; elements that comprise the dimension; detailed description of the elements that comprise the ideal or visionary position; and, road map of how to get there from various starting positions. It encompasses best practices and an overview of the most important tools and methods. It provides case studies of success and failure and a practical and logical approach to the implementation of a BPM solution. It is easy-to-read to gain a full understanding of BPM and easy-to-use as a reference tool during projects.

Spis treści

Overview and case studies
Importance of business processes
Case studies: Introduction
Citibank Germany
Nedbank South Africa
Wealth management organization
Aveant Home Care
Management by Process: A roadmap to sustainable BPM
Introduction
Process leadership
Process governance
Strategic alignment
People capability
Project execution
Future of BPM
Appendices: Process leadership
Process governance
People capability
Technology

O autorze

John Jeston, Johan Nelis