Management and Technology in Knowledge, Service, Tourism & Hospitality

ISBN-13: 9781138001336 / Angielski / Twarda / 2014 / 148 str.

Ford Lumban Gaol

Opis

Management and Technology in Knowledge, Service, Tourism and Hospitality 2013 contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.

Spis treści

Business system

Outsourcing system development risks: A survey
J.H. Yahaya, N.F. Hamzah &A. Deraman
Internet security risks: Are youths aware of them?
Z.H. Bibi, A.B. Bujang & A. Johari
Applications of green technology for sustainable public bus services
M. Alias, A. Masek, S. Salam, N. Bakar & R.M. Nawawi
A case study of quality evaluation from consumers’ perspectives on Malaysian B2C e-commerce websites
A.A.Wahab, F. Ahmad, F. Baharom & J. Yahaya
The governmental support in improving the ability of ICT small entrepreneurs to utilize market opportunities
W. Dhewanto, C.H.E. Rachmawati, S. Herliana, Q. Aina, R. Chaerudin, R.D.C. Lantu & H. Bayuningrat
An Islamic perspective on CSR-workplace-employee practice in Islamic banks
H. Yusoff, F. Darus, D.M.A. Naim, H. Fauzi &Y. Purwanto
CSR in the workplace: Exploring the practice of Takaful organizations
F. Darus & H. Yusoff
Innovation and quality service factors to customer loyalty in Indonesia telecommunication company by using structural equation modeling method
M. Dachyar & L. Hananto
Designing instruction for Knowledge Management processes using a wiki
D. DeWitt, N. Alias, S. Siraj & F. Hutagalung
Mobile educational apps for children: Towards development of i-CARES framework
F.D. Yusop & R.A. Razak
Designing framework of electronic Continued Professional Development for teachers (e-CPD)
R.A. Razak & F.D. Yusop
Integrating employability skills in school curriculum
G.E. Hadad, Z. Naimieb, S.H. Halili, R.A. Abuzaid & S. Siraj
Recent inroads into decision-making theories
C.V. Madhavi & A. Shukla
Computer-assisted learning program of Arabic language for non-native speakers
A. Al-Bazeli, Z. Naimie, S. Siraj, R.A. Abuzaid & S.H. Halili

Service sciences

Customer satisfaction in selected Western restaurants in Malaysia: A case study
N. Arumugam, S. Subramaniam, X. Thayalan & K. Kaur
The influence of knowledge sharing on innovation: A study of Jordanian four and five stars hotels
S.J.B. Melhem & N. Mat
Contributing factors of Halal warehouse adoption
A.H. Ngah, Y. Zainuddin & R. Thurasamy
Motivation and working behaviour in frontier tourism business of Thailand-Laos
T. Maneenetr
A comparative study of customers’ satisfaction between dental and medical services in University Putra Malaysia Health Centre
A. Kamarul, F. Hutagalung & W.P. dan Sh. Ezat
Ascertaining white teachers’ understanding of issues relating to multicultural education in school settings of the Northern Cape
G. Alexander
The relationship between academic self-concept, parenting styles and academic achievement of remove class students
U. Shanmugam & F. Hutagalung
Heat concept learning and teachers’ intervention in science among year five students
K. Sathiah, M.Z. Ganesan & F. Hutagalung
LINUS assessment accordance with the cognitive level among year 1 students in a School Klang District
Y.S.Wei & F. Hutagalung
Perceived value of bargain shopping among youth excursionist
I.R.A. Razak, N. Aminudin, N.H.M.Wasilan & S. Tarmudi
The teaching of critical and creative thinking skills in the English Language classroom in Malaysia
T.G. Thuraisingam, S. Siraj, Z. Naimie, R.A. Abuzaid & S.H. Halili

O autorze

Ford Lumban Gaol, Wyne Mars, Hoga Saragih