Management Ideas

ISBN-13: 9781138440241 / Angielski / Twarda / 2017

Sultan Kermally

Opis

A guide to the dominant theories influencing management practice in the late 20th century. It explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in intensively competitive climate. It looks at: Total quality management; Benchmarking; Customer service; and others.

Recenzje

The book explains how successful businesses, operating in competitive
markets, respond to that environment by improving product, process and
people (total quality management).
There are well chosen case studies from Rank Xerox, ICL, Ford, Royal Mail
and Thompson Travel.
Professional Manager.

Spis treści

Chapter 1 Snapshots of the Competitive Environment; Chapter 2 Total Quality Management; Chapter 3 Benchmarking; Chapter 4 Delivering Service Excellence; Chapter 5 Business Process Re-engineering; Chapter 6 Performance Measurement; Chapter 7 Empowerment; Chapter 8 The Horizontal Organization; Chapter 9 The Learning Organization; Chapter 10 Teaming for Business Success; Chapter 11 The Knowledge Era: Computers and Communication Systems; epi Epilogue;

O autorze

Sultan Kermally