Making Quality Happen: A Step by Step Guide to Winning the Quality Revolution

ISBN-13: 9780412735301 / Angielski / Miękka / 1996 / 208 str.

R. M. McNealy

Opis

Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

Recenzje

From the first edition I can recommend the publication without reservation. - Manufacturing Engineer

Spis treści

Introduction. Why quality? What is quality? How? Management ownership of quality and quality improvement. Quality implementation team. Quality training. Management by fact: measurement and the cost of non-quality. Corrective action. Quality council. Communication. What does a quality organization look like? Epilogue.