Making Change Work: How to Create Behavioural Change in Organizations to Drive Impact and Roi

ISBN-13: 9780749477608 / Angielski / Miękka / 2016 / 296 str.

Emma Weber; Patricia Pulliam Phillips; Jack J. Phillips

Opis

When change initiatives fail, many times the organization is blamed for not aligning projects to business needs from the beginning, or for not turning knowledge into action. Making Change Work argues that what connects success with these initiatives is behavioral change. It brings together the ROI Institute's established methodology for aligning projects and programs to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. The book offers a step-by-step process for any business initiative that requires behavioral change, providing the critical link bridging both knowledge and application. Cutting through complex change theory, this book is a how-to guide for solving the problem of change projects that don't deliver business impact. It includes case studies on organizations that are using the methodology to create successful outcomes that are not just demonstrated, but also delivered and measurable.

Recenzje

"A great combination of practical advice, real-world experience and solid theoretical underpinning, Making Change Work provides the vital bridge between L&D practice and the behavioural change that ensures business impact." Donald H Taylor, Chairman, Learning and Performance Institute

Spis treści

• Section - 01: Why change?;
• • Chapter - 01: The need for results from change;
  • Chapter - 02: Business alignment: The V Model;
  • Chapter - 03: Current failures of behavioural change;
• Section - 02: TLA process and theory;
• • Chapter - 04: The TLA process and applications;
  • Chapter - 05: Preparation;
  • Chapter - 06: ACTION conversation;
• Section - 03: Evaluation;
• • Chapter - 07: Evaluation planning;
  • Chapter - 08: Data collection;
  • Chapter - 09: Data analysis;
  • Chapter - 10: Reporting results;
• Section - 04: TLA in practice;
• • Chapter - 11: Making TLA work: Skill set;
  • Chapter - 12: Making TLA work: Guiding the conversations;
  • Chapter - 13: How to roll out TLA in line with the alignment model;
  • Chapter - 14: Case study: UNSW Innovations at UNSW Australia;
  • Chapter - 15: Case study: Successfully managing a mature workforce

O autorze

Emma Weber is the Founder and Director of Lever Learning and the creator of Turning Learning into Action®. She was previously a buying and merchandising specialist with leading UK retailers such as Next PLC and Debenhams, where she acted as a strategist and coach to her team. Under her leadership the team exceeded their performance expectations and achieved sales results well above their £10 million budget.

Emma Weber took these skills into the arena of management consulting and executive coaching where she is committed to helping clients achieve substantially better results from learning and development activities through the support programs she has developed.

Patricia Pulliam Phillips is chairman and CEO of The Chelsea Group and sits on the Board of Trustees of the United Nation's Institute for Training and Research. Patricia is certified in ROI evaluation and serves on the Board of Directors for the ROI Network. She has authored numerous books and articles on training ROI, and served as the issue editor for the American Society for Training and Development In Action casebook series. Jack Phillips is a world-renowned expert on accountability, measurement and evaluation, providing consulting services for Fortune 500 companies and major global organisations. His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in the aerospace, textile, construction materials and banking industries, and in senior HR and Learning and Development roles. The American Society for Training and Development gave him its highest award for his work on ROI.