MANAGING RISK IN THE TELECOMMS INDUSTRY : IMPROVING THE QUALITY OF DECISION MAKING

ISBN-13: 9783639121094 / Angielski / Miękka / 2009 / 276 str.

Phil Kelly

Opis

In today s highly uncertain, turbulent world, traditional risk management methods are inadequate when managing operational risk within the Telecomms industry. In this book we attempt to bring theory and practice together in meeting the contemporary challenge of managing risk in dynamic, turbulent and highly uncertain environments. Through a multi-method research strategy involving interviews with leading telecomms risk consultants and surveys of risk professionals from 100 telecomms organizations spread over 40 countries worldwide, this empirical study investigates the determinants of risk method, addressing risk management as a part of corporate governance and new participatory risk theory. Real world risk decision-making is described and evaluated against decision frameworks and the quality of risk decision-making found lacking through poor judgement. We conclude that risk method must adopt a more subjective, constructionist perspective in the present telecomms environment and controls must support multiple needs of flexibility, empowerment, creativity, and timely responsive corrective action.

O autorze

Phil, a Fellow of the Institute of Risk Management, has worked
for 20 major companies in 17 countries and was
the risk advisor to Asia's highest paid CEO. Academic and
specialist advisor to the GSM Association, he has a DBA and an
MA (Distinction) in Education and has published widely,
addressing over 20 international conferences.