Lean Healthcare Systems Engineering for Clinical Environments: A Step-by-Step Process for Managing Workflow and Care Improvement Projects

ISBN-13: 9780367755324 / Angielski / Miękka / 2021 / 204 str.

Bohdan Oppenheim

Opis

It has been almost 20 years since the Institute of Medicine released the seminal report titled, Crossing the Quality Chasm. In it, the IoM identified six domains of care quality (safe, timely, effective, efficient, equitable, and patient-centric) and noted a huge gap between the current state and the desired state.

Spis treści

Foreword Preface Acknowledgements List of Figures, Tables, and Numbered Text Boxes 1 Introduction 1.1 Evolution of Knowledge from Systems Engineering and Lean - to Lean Healthcare Systems Engineering 1.2 Book Organization 1.3 Is the SE Process a Good Investment of Project Budget? 1.4 Classical Systems Engineering "V" Process and the LHSE "V" Process 2 Lean Healthcare Systems Engineering (LHSE) Process 2.1 Background 2.2 Analysis of Current State 2.2.1 Stakeholders, System of Interest, Project Scope, and Externalities 2.2.2 Fragmentation and the N2 Matrix 2.2.3 Architecting the Current State; DODAF Charts, Process Map, and Current State VSM 2.2.4 Fishbone Diagram to Analyze Problem Causes 2.2.5 Problem Statement 2.3 Design of Future State 2.3.1 Goal Statement 2.3.2 Requirements 2.3.3 Project Interrogatives 2.3.4 ConOps (Concept of Operations) 2.3.5 Analysis of Alternatives 2.3.6 Design of Future State 2.3.7 System Architecting 2.3.8 Risk and Opportunity Management 2.3.9 Verification and Validation (V&V) 2.4 Implementation 2.4.1 Implementation of Future State Design 2.4.2 Change Management 2.4.3 Sharing Success with Sister Organizations 2.4.4 Ethics 3 Tabular Summaries of Lean Enablers for Healthcare Projects 3.1 Clinic 3.2 Hospital 3.3 Emergency Departments 3.4 Operating Rooms/Suites 3.5 Pharmacies 3.6 Imaging Laboratories 3.7 Clinical Laboratories 3.8 Population Health References Glossary of Abbreviations Appendix Author’s Biography Index 　

O autorze

Bohdan “Bo” W. Oppenheim is a Professor of Systems Engineering at LMU in Los Angeles. He serves as the Director of the Healthcare Systems Engineering (HSE) Master’s Program, a premiere HSE program in the nation which he created in close partnership with Kaiser Permanente and MIT. Oppenheim is the author of four books, authored and co-authored chapters in six books and published 30 journal papers. He was honored with three Shingo Awards, INCOSE Product of the Year Award, the INCOSE Fellowship, and over $2 million in external grants. He works closely with major healthcare institutions in Southern California improving healthcare processes.