Lean Administration: Case Studies in Leadership and Improvement

ISBN-13: 9781563273667 / Angielski / Miękka / 2007 / 144 str.

AME

Opis

AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean. To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications. Highlights include:

Practical, in-depth description of lean office implementations, most of which have not been described in other publications.

Responds to reader desire for real-world lean office information.

Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.

Spis treści

Foreword. Introduction. Leadership, Organization and Training. HUI Expands Self-Directed Teaming to the Office.  Steelcase: Learning How to Implement Customer-Focused Enterprise-Wide Lean. Improving Processes. Lean Goes Beyond the Production Floor. Lean Office Events - Priceless Knowledge, Team Solutions. Lean Success in an Administrative Environment. Lean Office: Mapping Your Way to Change. Elgin Sweeper Co. Employees Clear a Path Toward Lean Operations with Their Lean Enterprise System. Lean in Healthcare. Metamorphosis: Healthcare's Ongoing Transformation. "The Calling:" St. Vincent Hospice. Index.

O autorze

Association for AME