Foreword xiTan Chin NamPreface: How to Handle Herculean Tasks xvAcknowledgments xxviiAbout the Author xxixIntroduction: The Mission and the Vision 1Raju ChellamPart I: Legacy 13Chapter 1: How to Deal with Legacy Systems 15Chapter 2: How to Deal with Data Centres 25Chapter 3: How to Deal with Data 35Part II: Information 45Chapter 4: How to Handle Info Overload 47Chapter 5: How to Optimise Outsourcing 63Chapter 6: How to Plan for Effective BC-DR 77Part III: Motivation 87Chapter 7: How to Motivate and Mentor Your Staff 89Chapter 8: How to Train and Certify Your Staff 103Chapter 9: How to Resolve Conflicts Amicably 115Part IV: Change 127Chapter 10: How to Ensure Good Governance 129Chapter 11: How to Help Your End Users 141Chapter 12: How to Handle Change 153Part V: Innovation 163Chapter 13: How to Foster Innovation 165Chapter 14: How to Manage Big Data 179Chapter 15: How to Ensure Enterprise Security 191Part VI: Future 207Chapter 16: The Future of Money 209Keith CarterChapter 17: The Future of Work 221Teo Chin SengChapter 18: Why Ethical AI Matters 233James Lau Oon BengEpilogue: Innovating in the Trenches 247Jim Lim Shien MinIndex 259