Preface xiAcknowledgments xix1 Introduction 1Part I: Adversity 292 The Toll on Humanity 313 Overcoming Stress and Anxiety 75Part II: Empathy and Leadership 1214 The Power of Empathy 1235 Leading with Empathy 151Part III: Empowerment 1856 Enterprise Empathy 1877 Employee Empathy 2458 Optimism, Evolution, and Empowerment 2899 Actions for Empathy 307Notes 317About the Author 337Index 339
GAUTHAM PALLAPA, PhD, is the founder of Transformity and an executive advisor at VMware. He works with enterprise customers to transform their strategy, processes, technologies, culture, and people to achieve their objectives and business outcomes. His mantra is "Transform with Empathy."