I. Table of Contents
II. Executive Summary
III. List of Figures
IV. List of Abbreviation
1 Introduction
2 Leadership models
2.1 Situational leadership model
2.2 The full range of leadership model
3 Professional service firms
3.1 Characteristics of professional service firms
3.2 Leadership in professional service firms
4 The case for change in professional service firms
5 Conclusion
V. List of References