Leadership and Management of Quality in Higher Education

ISBN-13: 9781843345763 / Angielski / Miękka / 2010 / 246 str.

Chenicheri Sid Nair

Opis

This book provides a range of case studies concerning the leadership and management of quality development in higher education. It captures the experiences of senior administrators and managers to the complexity of problems that quality development involves. The authors draw attention to the human-centred approach to quality, as they argue that in any activity there is a need to take account of human values and attitudes.

• Experiences from experts in the field
• Guide to resources that are utilized in the higher education industry
• Auditors' perceptions

Spis treści

Preface

List of figures and tables

About the authors

Part 1: Overview

Chapter 1: Growth of the quality movement in higher education

Abstract:

Introduction

Where did quality come from?

Quality development in higher education

What is quality?

Critique of current higher education quality models

Summary

Part 2: Leadership of Quality in Higher Education

Chapter 2: Initiative-based quality development and the role of distributed leadership

Abstract:

Introduction

Quality in a wider context

Events crucial for the internal quality development at CBS

The aims of CBS' quality work

The quality system developed at CBS

Distributed leadership

Conclusion

Chapter 3: A leadership model for higher education quality

Abstract:

One scenario at Stable State University

Issues and action points involved in the scenario

Challenges for CEOs, senior administrators and faculty leaders

Benefits from adopting the quality model

Chapter 4: A framework for engaging leadership in higher education quality systems

Abstract:

Introduction

Background

The process

The product

The ELF in practice: unit improvement

Conclusion

Acknowledgements

Appendix A

Appendix B

Appendix C

Part 3: Approaches of Managers to Quality in Higher Education

Chapter 5: Quality management in higher education: a comparative study of the United Kingdom, the Netherlands and Finland

Abstract:

Introduction

Quality management

Quality and its links with autonomy and the freedom to manage

Approach

Findings from the case studies

The case studies: similarities and differences

Conclusions

Chapter 6: Towards a culture of quality in South African higher education

Abstract:

Introduction

A culture of quality

Research

Establishing a culture of quality

Conclusion

Part 4: Auditing Quality in Higher Education

Chapter 7: Auditorsâ?T perspectives on quality in higher education

Abstract:

Introduction to External Quality Assurance

Standards

Approaches to External Quality Assurance - costs, benefits and recurring lessons

Concluding comments

Part 5: Academic Development and Quality in Higher Education

Chapter 8: Academic development as change leadership in higher education

Abstract:

Introduction

Academic development - an emerging profession

'Quality' in the UK - an academic developer's perspective

The nature of change in higher education

The Assessment for Learning Initiative (TALI): a case study in institutional change

And finally .

Chapter 9: Quality in the transitional process of establishing political science as a new discipline in Czech higher education (post 1989)

Abstract:

Introduction

Context

Scholarly output of Czech Political Science and the phenomenon of quality

Teaching and learning outcomes in Czech Political Science and the phenomenon of quality

Conclusion

Acknowledgements

Chapter 10: Academic development and quality in Oman: mapping the terrain

Abstract:

Introduction

From an oil economy to a knowledge economy

Higher education in Oman: seeking solutions

Oman's mechanism for quality: exploring the terrain

Sultan Qaboos University quality control mechanisms: mapping the terrain

The quality of inputs

The quality of processes

Promoting a culture of academic quality

The quality of outputs

Conclusion

Part 6: Resources and Trends in Higher Education Quality

Chapter 11: New directions in quality management

Abstract:

Introduction

An evidence-based approach

A shift towards students

Calculating what counts

Measuring graduate skills

Assessing student engagement

Feedback from employers

Measuring academic achievement

Setting new parameters

Chapter 12: Dubaiâ?Ts Free Zone model for leadership in the external quality assurance of higher education

Abstract:

Higher education is culturally relative

The United Arab Emirates

The Dubai Free Zone model of higher education provision

The Dubai Free Zone model of higher education quality assurance

Conclusions

Chapter 13: Trends in quality development

Abstract:

Introduction

The importance of quality

The location of quality

An institutional level of quality

An institutional approach to key performance indicators

Systematic data moves quality from review to monitoring

Using systematic data for reward and remediation

The key is accountability

Lack of professionalisation remains an inhibitor

The future of external quality assurance

Index