Leadership and Communication in Dentistry

ISBN-13: 9781119557210 / Angielski / Miękka / 2019 / 176 str.

Joseph P. Graskemper

Spis treści

Preface viiAcknowledgments ixSection 1 Leadership and Success in Communication with Dental Insurance Companies 11 Understanding Insurance Companies 32 Insurance Negotiations 173 Preferred Provider Organization (PPO) Contractual Issues 234 Estimation of Benefits Problems 315 Appeals Letters 396 Leadership to Interface with Your Community 51Section 2 Leadership, Communications, and Success for Your Practice 577 Listening 598 Patient Motivation 739 Leadership of Personnel 8110 The Office Policy Manual 99Section 3 Leadership, Communication, and Success for Your Self 11911 Understanding Leadership 12112 Your Self 133Index 151

O autorze

The AuthorJOSEPH P. GRASKEMPER, DDS, JD, is Clinical Associate Professor at Stony Brook School of Dental Medicine, Stony Brook, NY, USA.