Leadership Style and Factors Affecting Employee's Motivation : A study on effective hotel management and leadership at a prestigious hotel chain

ISBN-13: 9783659893834 / Angielski / Miękka / 2019 / 72 str.

Tiffany Theodore

Opis

Delve into the realm of hotel management to discover the management approach at the Ritz Carlton hotel chain. Why does this hotel work so well? How does the hotel operate? What motivates the employees to do what they do? What management practices are put into place? Within this text, we review general hotel management best practices, study factors influenced by management, interview a handful of hotel staff, breakdown collected survey findings, and analyze the Ritz Carlton management style compared to other hotel chains with one end goal: to see the strategies, tricks, and inner workings behind what exactly what makes Ritz Carlton a widely popular, well-known, and highly rated destination for many tourists all over the world.

O autorze

Theodore, Tiffany
Tiffany is a hotelier, travel enthusiast, and BA Hotel Management graduate in Switzerland. Having worked at popular hotel chains over a few years, she reflected on and became intrigued by the inner workings of hotel management at a previous internship. As such, she went on to research one of the most prestigious chains in the world: Ritz Carlton.