Labor in the Tourism and Hospitality Industry: Skills, Ethics, Issues, and Rights

ISBN-13: 9781774634158 / Angielski / Miękka / 2021 / 548 str.

Abdallah M. Elshaer; Asmaa M. Marzouk

Opis

Takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a way that offers insight for economic planning in both tourism and tourism education.

Spis treści

Part 1 : Labor Skills  1. The Significance of the Tourism and Hospitality Industry in Employment Creation  2. A Critical Analysis of Labor Supply and Demand in the Tourism and Hospitality Industries  3. Labor Skills and Training in the Tourism and Hospitality Industry  4. Labor Shortage in the Tourism and Hospitality Industry  Part 2: Labor Ethics  5. Ethics in the Tourism and Hospitality Industry  6. Labor Ethics and Social Responsibility in the Tourism and Hospitality Industry  Part 3: Labor Issues  7. Labor Turnover in the Tourism and Hospitality Industry  8. Tourism and Seasonality  9. The High Vulnerability of the Tourism Industry to Risks and Emergencies  10. Low Wages and Overdependence on Tipping  11. Workforce Diversity in the Tourism and Hospitality Industry  12. Technological Change Resistance  13. Labor Discrimination  Part 4: Labor Rights  14. Labor Trafficking in the Tourism and Hospitality Industry  15. Social Justice, Human Rights, and Labor Rights

O autorze

Abdallah M. Elshaer, PhD, is an assistant lecturer in the Hotel Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt, where he has been a faculty member since 2011. Currently, he is a PhD researcher at Pamplin College of Business, Virginia Tech University, Virginia, USA. His research interests lie in the challenges of tourism and hospitality industries, service operations management, and foodservice operations.

Asmaa M. Marzouk, PhD, is an assistant lecturer and a PhD researcher in the Tourism Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt. Her research interests concentrate on labor issues, information and communication technologies in tourism, tourism management, and marketing. She published a number of research papers on information and communication technologies and labor issues.