Knowledge Service Engineering Handbook

ISBN-13: 9781138071940 / Angielski / Miękka / 2017 / 599 str.

Jussi Kantola; Waldemar Karwowski

Opis

Covering the emerging field of knowledge service engineering, this groundbreaking handbook outlines how to acquire and utilize knowledge in the twenty-first century. Drawn on the expertise of the founding faculty member of the world’s first university knowledge engineering service department, this book describes what knowledge services engineering means and how it is different from service engineering and service production. Presenting multiple cultural aspects including US, Finnish, and Korean, this handbook provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms.

Spis treści

Preface. Introduction to Knowledge Service Engineering. 21st Century knowledge Society. High-Performance Human-Information network Systems. Human-Knowledge System Interaction. Knowledge-based Systems Engineering. KIBS - Knowledge Intensive Business Services. Knowledge Service Industry. Customers view to Knowledge Service. References.

O autorze

Jussi Kantola, Waldemar Karwowski