Knowledge Management in Electronic Government: 4th IFIP International Working Conference, KMGov 2003, Rhodes, Greece, May 26-28, 2003, Proceedings

ISBN-13: 9783540401452 / Angielski / Miękka / 2003 / 320 str.

Maria A. Wimmer

Opis

This book constitutes the refereed proceedings of the 4th IFIP International Working Conference, KMGov 2003, held in Rhodes, Greece in May 2003.

The 32 revised full papers presented were carefully reviewed and selected for presentation. The papers are organized in topical sections on KM concepts for inter-organization cooperation, requirements for KM systems in government, improving government activity through KM, representing governmental knowledge, innovative technologies to support KM, KM tools for public administration, approaching KM solutions, examples of KM in public administration.

Spis treści

KM Concepts for Inter-organisation Cooperation.- Distributed Knowledge Repositories for Pan-European Public Services.- An E-service-Based Framework for Inter-administration Cooperation.- Evaluation of Life-Event Portals: Multi-attribute Model and Case Study.- Knowledge Management Requirements and Models for Pan-European Public Administration Service Delivery.- Requirements for KM Systems in Government.- Requirements Engineering for Knowledge Management in eGovernment.- Abort or Retry — A Role for Legal Knowledge Based Systems in Electronic Service Delivery?.- E-knowledge Management in Public Administration: An Agenda for the Future.- Key Success Factors for Electronic Inter-organisational Co-operation between Government Agencies.- Improving Government Activity through KM.- Big Vision, Small Steps: A KM Strategy within a US Agency’s Policy Content Management Environment.- Vigorous Knowledge Management in the Dutch Public Sector.- MPs and KM: How Strict ICT Policy Has Enabled Development of Personalized KM Services in the Parliament of Finland.- Representing Governmental Knowledge.- GovML: A Markup Language for Describing Public Services and Life Events.- Knowledge Management Applied to E-government Services: The Use of an Ontology.- Collaborative Knowledge Management and Ontologies The ONTO-LOGGING Platform.- A Knowledge Engineering Approach to Comparing Legislation.- Innovative Technologies to Support KM.- How Knowledge Management Can Support the IT Security of eGovernment Services.- Knowledge Enhanced E-government Portal.- A Collaborative E-authoring Tool for Knowledge Assets.- Emergent Functions in Intranet Information Management.- KM Tools for Public Administrations.- Knowledge Management in Public Web Call Centres.- Knowledge Management for Organisationally Mobile Public Employees.- Process-Based Knowledge Management and Modelling in E-government — An Inevitable Combination.- Learning and Personal Development within the Public Sector by a Cognitive Narrative Cultural Approach.- Data Management and AI in E-government.- Optimizing Cooperation in Spatial Planning for eGovernment.- A Knowledge Management Environment for Knowledge Working Communities Fostering Local Development.- Empowering Society through Knowledge Records.- Application of KM Platforms for Internal Operations.- Using Knowledge Management to Improve Transparency in E-voting.- KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration. The Case of Prefecture of Milan.- Business Process Modelling and Help Systems as Part of KM in E-government.- A Knowledge Management System for E-government Projects and Actors.- E-government Attempts in ESCWA Member Countries.