Key Performance Indicators

ISBN-13: 9781032648897 / Miękka / 2024 / 576 str.

Malta) Camilleri Emanuel (University of Malta

Opis

This book presents a framework and tools for measuring and managing performance at various levels within an organization, and helps managers re-think the ways KPIs can be implemented to meet organizational goals. It is relevant to HR and operational managers, and organizational leaders and public administrators at all levels.

Recenzje

“This book provides a practical, well-designed, comprehensive and highly adaptable framework for creating a relevant performance management system in any enterprise, whether private or public. I therefore recommend it to all administrative and operational managers in private entities, to public administrators at any level and also to anyone else who is seriously interested in the significant area of key performance indicators.”

Prof. Peter J Baldacchino Ph.D. (Lboro.), M.Phil. (Lboro.), F.C.C.A., F.I.A., C.P.A., Faculty of Economics, Management & Accountancy, University of Malta

“This book delivers the most practical and straightforward examples I have ever read. It outfits you with a new way of seeing and working by using innovative performance management tools, including AI – sparking creativity and innovation within the workplace. Simply a breath of fresh air! I would recommend this book to all leaders of government entities, private companies, and academics alike.”

Renzo Farrugia B.Accty (Hons, MBA (Henley), CPA, FIA., Senior Manager, Malta Investment Management Company Limited

“This book by Emanuel Camilleri is a practical tool explaining, in understandable language, the benefits of KPIs, without the use of complex academic terms.  It should serve as a useful vade mecum to those managers working in the public service or the private sector.”

Joseph Said, Chairman, Maltapost Plc and CEO & Executive Director, Lombard Bank Malta Plc

“Dr Emanuel Camilleri has once again managed to make best use of both his sound academic knowledge as well as extensive hands-on experience at the highest levels of management to publish this extremely useful and practical book Key Performance Indicators: The Complete Guide to KPIs for Business Success. I gladly endorse this high quality publication, focusing on such a topical theme, which I consider a must for all managers who want to develop a successful career within both the public as well as the private sector.”

Charles Deguara B.A. (Hons) Business Management, Auditor General, National Audit Office, Malta 

“Key Performance Indicators: The Complete Guide to KPIs for Business Success is an essential manual that helps managers in public and private sectors devise and employ performance indicators as a key approach that ensures accountability in fundamental areas of management. The guide is thus an indispensable companion for any manager who values professionalism as a leading ethos.”

Prof. Frank Bezzina B.Ed. (Hons.)(Melit.), Dip.Ed.Mangt.(JEB), M.Sc. (SHU),Ph.D. (Melit.), Pro-Rector for International Development & Quality Assurance, University of Malta

 

Spis treści

Part I: Performance Measurement: The Essentials of Key Performance Indicators  1. Performance Measurement: Key Performance Indicators Concepts  2. Performance Management Concepts and Related Tools  3. Root Cause Analysis and Its Impact on Performance Management  4. Performance Management Framework  Part II: Performance Management Toolbox: Methods for Determining Key Performance Indicators  5. Strategic Management and Business Planning as a Basis for Establishing KPIs  6. Critical Success Factors for Establishing and Applying KPIs  7. Balanced Scorecard and Benchmarking: Basis for Applying KPIs  8. Six Sigma: Basis for Continuous Process Improvement  9. Business Excellence Models, Enterprise Risk Management, and Programme Management as a Basis for Performance Improvement  Part III: Practical Application of Performance Management Tools and Future Trends  10. Application of the Performance Management Tools: Private Sector  11. Application of the Performance Management Tools: Public Sector  12. Performance Measurement and Management: Future Trends  

O autorze

Emanuel Camilleri is a visiting senior lecturer at Malta University and has authored several books. He occupied senior management posts in industrial engineering, finance and ICT sectors in Australia and Malta. Recently, he was appointed Chairman of the Planning Authority, Planning Board, Malta.