Key Issues in Organizational Communication

ISBN-13: 9780415260930 / Angielski / Miękka / 2003 / 320 str.

Dennis Tourish; Dennis Tourish; Owen Hargie

Opis

It is often said that the practice of management is in crisis, and that managers are now finding it harder than ever to develop strategies which withstand the shocks of the marketplace. This illuminating book cuts through these conflicting issues to show how organizational communication plays a vital role in confronting uncertainty. Arguing that many managers fail to adequately consider the communication consequences of the decision making process and its impact on organizational effectiveness, Hargie and Tourish present here numerous organizational communication insights, and show how they reveal a way through these dilemmas.
Based on cutting-edge research findings and case studies, this book features contributions from the UK, USA, Canada, New Zealand and Norway, bringing multiple perspectives to this topical subject. The result is a comprehensive guide to organizational communication useful for managers, academics and students.

Spis treści

1. The Crisis of Management and the Role of Organisational Communication 2. The Communication Consequences of Downsizing Trust, Loyalty and Commitment 3. Communicating about Organizational Uncertainty 4. Managing Change: Communication and Political Process 5. Communication without Frontiers: The Impact of Technology upon Organisations 6. Knowledge Management and/as Organizational Communication 7. The Tyranny Of Trends? Towards an Alternative Perspective on Fads in Management 8. Intelligent Emotions Management 9. Blending Attitudes and Motivation: A Key Cocktail 10. Communication Competence In Cross-Cultural Business Interactions 11. Conceptualising Involvement, Participation and Workplace Decision Processes: A Communication Theory Perspective 12. Motivating Critical Upward Communication: A Key Challenge for Management Decision-Making 13. Organizational Culture: Liberation or Entrapment? 14. Organisational Communication Ethics: Directions for Critical Inquiry and Application 15. How are we Doing? Measuring and Monitoring Organisational Communication

O autorze

Dennis Tourish is Professor of Communication at Aberdeen Business School in the Robert Gordon University.
Owen Hargie is Professor of Communication at University of Ulster, and Adjunct Professor at the Norwegian University of Science and Technology.