Job Stress: antecedents and outcomes : An empirical research from tourism and hospitality industry

ISBN-13: 9783846543924 / Angielski / Miękka / 2011 / 76 str.

Mustafa Daskin; Huseyin Arasli; Bashar Najdawi

Opis

This study reveals that nepotism, favoritism and cronyism are an unprofessional phenomenon that provides benefits abstractive to family members or close friends within the scarcity of resources, organizational politics and trust environment. Job stress can effect on the employees may think of quitting their jobs or using negative word of mouth against organization. Thus, this study aims to investigate the potential impact of selected antecedents and outcomes of job stress on the frontline employees in three, four, and five stars hotels in Jordan hospitality industry. This study is significant and useful for three reasons. First, the effects of nepotism, favoritism and cronyism have been mostly examined at the cross cultural level resulting in a paucity of empirical research especially at the organizational level. Second, the effect of scarcity of resources, organizational politics and trust environment on job stress were not been examined simultaneously in the extant literature. Third, the study provides propositions and managerial implications to owners, managers, and employees in Amman where the tourism and hospitality industry constitutes an essential part of the economy.

O autorze

Mustafa Daskin is hospitality practitioner and PhD researcher in Girne American University in Cyprus. Huseyin Arasli is professor of management and teaches in Eastern Mediterranean University in Cyprus. Bashar Najdawi is PhD Candidate in Suez Canal University in Egypt.