It's Hard to Find Good Help These Days: A customer service manual for businesses

ISBN-13: 9780977067879 / Angielski / Miękka / 2013 / 126 str.

Jeanne Bean Murdock

Opis

It's Hard to Find Good Help These Days is a realistic guide to providing outstanding customer service. Rather than a boring layout of a typical business manual, this book provides guidance via entertaining vignettes based on actual experiences Murdock had as a customer. Hop from story to story while you learn what each professional did right and/or wrong.