Islamic banking and its role in customer loyalty and Satisfaction

ISBN-13: 9783659755026 / Angielski / Miękka / 2015 / 120 str.

Ansari Chaharsoughi Shahriar;Minaee Vahid;Pahlevan Sara

Opis

Top organizations know that the road to success runs through their customers. Hence, in todays world, companies that do not provide value to their customers create opportunities for the competitors to get these customers. Similar rules apply in the banking sector; hence, this book focuses on determining the impact of customer satisfaction, and loyalty programs on customers loyalty in the banking sector of Malaysia. It is obvious that customers are important stakeholders in organizations, and their satisfaction and loyalty is a priority to the management.

O autorze

Shahriar Ansari Chaharsoughi is a PhD scholar of Tehran University. He has worked as a researcher in the field of management studies, sales, sales promotion and consumer behavior.This book is written in the field of consumer behavior with collaboration of Mr Vahid Minaee and Mrs Sara Pahlevan.