Introduction to Product/Service-System Design

ISBN-13: 9781848829084 / Angielski / Twarda / 2009 / 279 str.

Tomohiko Sakao; Mattias Lindahl

Opis

"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences.

Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension.

"Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses."

Spis treści

Offering Dimension.- PSS Layer Method – Application to Microenergy Systems.- Life-Cycle Perspectives of Product/Service-Systems: In Design Theory.- Life-Cycle Perspectives of Product/Service-Systems: Practical Design Experiences.- Systematic Generation of PSS Concepts Using a Service CAD Tool.- Value Creation in PSS Design Through Product and Packaging Innovation Processes.- Customer Dimension.- Service Engineering – Methods and Tools for Effective PSS Development.- Addressing Uncertainty of PSS for Value-Chain Oriented Service Development.- Value Visualization Strategies for PSS Development.- Provider Dimension.- Using Company–Academia Networks for Improving Product/Service Systems at Large Companies.- Service-Oriented Strategies for Manufacturing Firms.- People, Product and Process Perspectives on Product/Service-System Development.- Managerial Recommendations for Service Innovations in Different Product-Service Systems.

O autorze

Tomohiko Sakao has been professor at the Department of Management and Engineering at Linköping University in Sweden since 2007. He received his PhD in precision machinery engineering from the University of Tokyo in 1998. He was a researcher at Mitsubishi Research Institute, Inc., Japan, from 1998 to 2005, and conducted research as a guest researcher at the Institute for Product Development and Machine Elements, Darmstadt University of Technology, from 2005 to 2007. He has been a visiting researcher at Research into Artifacts, Center for Engineering, the University of Tokyo, Japan, since 2002. He has been a lecturer of a dissemination program of environmental business by the Ministry of Economy, Trade, and Industry in Japan since 2004. He is a member of the steering committee in the International Product/Service-System Design Research Community. His areas of work include industrial management, environmental engineering, and intelligent machinery.

Mattias Lindahl has been assistant professor in environmental technology and management at the Department of Mechanical Engineering at Linköping University, Sweden, since 2003. He received his PhD in industrial engineering in management from the University of Kalmar in 2005. Prior to that he worked as a research engineering at the university's Department of Technology and at Kalmar Energi AB. His research areas include eco-design; integrated product and service engineering; product development; product service systems; and service engineering.

Blurb

The growing need for companies to address service design, as well as product design, in an integrated manner is becoming increasingly important across a number of industries. Product/Service System (PSS) is a promising business model that companies can use to increase their sustainability in a mature economy. Introduction to Product/Service-System Design contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences from throughout Europe and Japan.

Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. As any PSS design should, in principle, address the offering, the customer or user, and the provider, the book is arranged according to these three dimensions, providing detailed information on how to incorporate such themes into a working design. The book’s focus on design is also evident in the discussion of how to anticipate and utilise the various dynamics within each dimension.

Introduction to Product/Service-System Design will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses related to mechanical design, industrial marketing or economics, and production engineering.