Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes

ISBN-13: 9781574443608 / Angielski / Twarda / 2004 / 296 str.

Donald F. Blumberg; Blumberg F. Blumberg

Opis

The book delivers an overall introduction to closed loop supply chains and reverse logistics, and provides both qualitative and quantitative information on the size and dimensions of the market and industry and future trends. It discusses the key issues and trends in the management and operation of closed loop supply chains and reverse logistics, including critical reverse logistics service challenges and the operational processes for dealing with them. The book covers strategic, tactical, and operational issues in managing and delivering reverse logistics (RL) and closed loop supply chains (CLSC) services at a profit, and offers a pragmatic evaluation of the practical realities in running a CLSC/RL business.

Spis treści

INTRODUCTION TO CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS
Reverse Logistics and Closed Loop Supply Chain Service
Overview of Reverse Logistics and Closed Loop Supply Chain Models
Product vs. Parts Returns
Strategic Issues in Closed Loop Supply Chains
Summary
THE BUSINESS OF CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS
Introduction
Introduction to Life Cycle Management
Trends and Opportunities
OVERVIEW OF THE MARKET FOR CLOSED LOOP SUPPLY CHAIN AND REVERSE LOGISTICS SERVICES
Introduction
Key Trends
Reasons for Using Reverse Logistics and Repair Services
General Characteristics of Closed Loop Supply Chains and Reverse Logistics Services
The Structure, Size, Dimensions, and Forecast of the Market
Depot Repair and Value-Added Services
Operating Dynamics of the Reverse Logistics and Closed Loop Supply Chain Markets
Competitive Evaluation
MANAGING HIGH TECH CLOSED LOOP SUPPLY CHAINS AND SERVICE PARTS LOGISTICS
Introduction
Closed Loop Supply Chain Strategy
Factors Affecting Efficiency and Productivity of Closed Loop Supply Chain Management and Control
Advanced Forecasting Mechanisms for Closed Loop Supply Chain Management and Control
Control Mechanisms within the Logistics Pipeline
Closed Loop Supply Chain Management Systems
High Tech Closed Loop Supply Chains Metrics and Parameters
High Tech Product Return Experience
Summary
MANAGING CONSUMER GOODS REVERSE LOGISTICS
Introduction
Manufacturer Consumer Goods Management Structure
Retailer/Distributor Consumer Goods Management Structure
Consumer Goods Return Rates
Summary
DEPOT REPAIR AND ITS ROLE IN CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS
Introduction
Structure of the Depot Repair Market
Depot Repair Operating Models
WARRANTY MANAGEMENT, RETURN PROCESS, AND BENCHMARKS
Introduction: Types of Warranties
SECONDARY MARKETS AND FINAL DISPOSAL OF RETURNED PRODUCTS AND MATERIALS
Introduction
Offshore Secondary Markets
Use of Third Party Service Providers
ADVANCED SYSTEMS AND TECHNOLOGY FOR MANAGING CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS PROCESSES
Introduction
Systems and Technology for Consumer Goods Operations High Tech Logistics System for Closed Loop Supply Chain Management
Logistics Support Management Systems Functions and General Specifications
Other Technology Supporting Reverse Logistics and Closed Loop Systems
Configuration Control
Logistics Management Systems Technology State-of-the-Art
Impact and Value of Advanced Logistics Management Systems
BRINGING IT ALL TOGETHER: MANAGING REVERSE LOGISTICS AND CLOSED LOOP SUPPLY CHAIN PROCESSES
Introduction
Stage 1 - Establishment of Market Focus
Stage 2 - Collection of Data on Existing Processes and Structures
Stage 3 - Establish Strategic Direction and Business Plan
Stage 4 - Determine and Establish a Management Organization and Operating Structure
Stage 5 - Development and Implementation of a Business Model
Stage 6 - Full Operations
Use of Third Party Service Providers
Summary and Conclusion: Management of Closed Loop
SUPPLY CHAIN AND REVERSE LOGISTICS PROCESS DIRECTIONS AND TRENDS
Introduction
Long-Term Impact of Green Laws
Recommendations
APPENDIX A
Closed Loop Supply Chains and Reverse Logistics Bibliography
APPENDIX B
Forecasting Methodology and Special Data Sources Used to Develop Benchmark and Market Forecasts
APPENDIX C
Additional Data Sources on Reverse Logistics and Closed Loop Supply Chain Operations and Performance
APPENDIX D
Firms Providing Reverse Logistics Services
APPENDIX E
The Waste Electrical and Electronic Equipment (WEEE) Directive of the European Union
INDEX

O autorze

Donald F. Blumberg became an internationally recognized authority on the service and support industry and market, and on the design, operation, service, and support of computer, telecommunications, process control and plant automation, and related high technology equipment and software service. Mr Blumberg was the founder of D. F. Blumberg & Associates, and served as president and chief operating officer from 1969 to 2004.