Introducing Azure Bot Service: Building Bots for Business

ISBN-13: 9781484248874 / Angielski / Miękka / 2019 / 210 str.

Charles David Waghmare

Spis treści

Chapter 1:  Azure Chatbots – An Introduction

Chapter Goal: To make reader understand what is Azure Chatbots, what are its features and how do we make benefit our of it  

No of pages 25          

Sub -Topics

1.      Introduction – Artificial Intelligence

2.      Introducing – Azure and Azure Chatbots

3.      How do use Azure Chatbots

Chapter 2:  Design and implement Azure Chatbots

Chapter Goal: Describe details of designing and implementing Azure Chatbot

No of pages: 20

Sub - Topics  

1.      Necessary requirements for creating Chatbots using Azure

2.      Introducing Microsoft Bot Framework

3.      Describe working of Azure Chatbot

4.      Implementation using live example

 

Chapter 3: Manage messages in Chatbots application 

Chapter Goal: Create messages to engage users    

No of pages: 20

Sub - Topics: 

1.      Send Welcome message to users

2.      Add text and audio message

3.      Create prompts

4.      Create integrated set of dialogues

5.      Use dialogue to manage complex conversation 

Chapter 4: Deploy Azure Chatbots in different business scenarios

Chapter Goal: Describe business scenarios in which chatbots will add benefits

No of pages: 25

Sub - Topics:

1. Describe business challenges

2.Implement chatbots to fix business challenges

3. Describe benefits

4. Describe end user experience

 

Chapter 5:  Integration or Injection of Azure Chatbots with different application

Chapter Goal: Explain how chatbots can be deployed or injected into internal application or external application, 

No of pages: 20

Sub - Topics:

1.      How to Integrate Chatbot with internal and external websites sites

2.      Integrate Chatbots with application such as Facebook, Twitter and others

Chapter 6:  Demonstrate business benefits of using Azure Chatbots

Chapter Goal: Explains measures to derive business benefits of azure chatbots   

No of pages: 20

Sub - Topics:

1.      Describe advantages and disadvantages

2.      Describe measures for benefits

Chapter 7:  Create and use reusable solutions using Chatbots  

Chapter Goal: Describe how reusable solutions can be created and reused

No of pages: 20

Sub - Topics:

1.  How reusable solutions can reused and created in Incident Management process

2. How Expert Connect program can created using Chatbots

3. Automate process

4. Eliminate duplicate tasks

 

Chapter 8:  Create Digital Transformation 

Chapter Goal: Create digital experience by enhancing Customer experience

No of pages: 15

Sub - Topics:

1. Improve customer satisfaction

2.  Create new selling opportunity for customer

3. Develop insights by analyzing customer behavior

O autorze

Charles David Waghmare worked as Global Yammer Community Manager from 2011 until mid-2018 with Capgemini. Previously he was Community Manager of SAP-based communities at ATOS where he managed communities using TechnoWeb 2.0 – a Yammer-like platform. In this Communities of Practice (CoP) initiative, Charles was also responsible for managing community sites built in SharePoint. Further, at ATOS, Charles was global rollout manager for a structured document-management system built in SharePoint. 

Blurb

See how custom chatbots and Azure Bot Service can resolve common business problems. This book takes you through the many possibilities of bot development from a business point of view, using Microsoft bot technology, and demonstrates how to connect, deploy, and manage them.

Starting with an introduction to chatbots and their features you will go through the design and implementation of Azure chatbots. This will set the foundation for the rest of the book before you learn how to create and manage messages in chatbots. You’ll then see how to deploy your chatbot in different business scenarios and how to integrate Azure chatbots with different applications such as Facebook and Twitter. 

To really allow you to demonstrate business value, Introducing Azure Bot Service covers tips on enhancing customer satisfaction and developing insights by analyzing customer behavior. This knowledge will help you understand how artificial intelligence techniques such as chatbots help your organization undergo digital transformation.

After reading this book, you will be ready to build chatbots using Microsoft Azure, deploy them in different business scenarios, and measure the benefits of chatbots. 

You will:

• Build time-saving chatbots using Azure Bot Service
  
• Engage in proactive customer interaction 
  
• Integrate chatbots as a key aspect of your business strategy
  
• Improve customer satisfaction
  
• Ease into digital transformation using Azure chatbots