Interpersonal Skills at Work

ISBN-13: 9780415227766 / Angielski / Miękka / 2002 / 320 str.

John Hayes

Opis

In this age of e-business, many of us over-rely on electronic communication and pay insufficient attention to the management of face-to-face relationships. John Hayes addresses this issue by examining the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key factor that distinguishes between successful and unsuccessful managers.

Recenzje

'The book is a well-organised and comprehensive overview of the interpersonal skills essential for effective functioning in a business environment. It includes a wide range of practical suggestions, advice and exercises, yet grounds its discussions in widely embraced theoretical concepts and solid empirical data.' - Richard F. Rakos, Cleveland State University, USA

Spis treści

1. The Nature of Interpersonal Skills: A Historical Perspective 2. Developing Interpersonal Skills: A Micro Skills Approach 3. Awareness of Self and Others and the Development of Interpersonal Competence 4. Listening 5. Listening to Non Verbal Messages 6. Questioning and the Information-getting Interview 7. Presenting Information to Others 8. Helping and Facilitating 9. Asserting and Influencing 10. Negotiating 11. Working with Groups 12. Managing Relationships More Effectively

O autorze

John Hayes