Interpersonal Communication

ISBN-13: 9781465248558 / Angielski / Miękka / 2014 / 360 str.

Goen Et Al

Spis treści

• Chapter 1 – Interpersonal Communication: Significance and Explanation of Key Concepts
• Overview
• Why Study Interpersonal Communication?
• Significance of Interpersonal Communication (IPC) in Establishing
• Professional Relationships
• Significance of IPC in Establishing Personal Relationships
• What Exactly Is Inter-Personal Communication?
• Basic Principles of Interpersonal Communication
• History of Interpersonal Communication
• Interpersonal Communication Theory
• Summary
• Discussion Questions
• References
• Chapter 2 – Verbal Communication: Words of Wisdom
• Overview
• Defining Verbal Communication
• Rules
• Symbols
• Subjectivity
• Context
• Functions Of Verbal Communication
• Cognitive Function
• Social Reality Function
• Group Identity Function
• Social Change Function
• Verbal Communication Styles
• Direct/Indirect
• Informal/Formal
• Clarity/Equivocation
• Powerful/Powerless Language
• Perceptions And Verbal Communication
• Credibility And Status
• Biased Communication And Language
• Verbal Immediacy
• Factors Affecting Verbal Communication
• Life Span
• Sex Differences In Verbal Communication
• Contextual Differences
• Best Practices: Avoid Verbal Pitfalls
• Clarity
• Appropriateness
• Concreteness
• Summary
• Discussion Questions
• References
• Chapter 3 – Nonverbal Communication: It's Not What You Said; It's How You Said It
• Overview
• Defining Nonverbal Communication
• Distinct Characteristics Of Nonverbal Messages
• Nonverbal Features That Are Similar To Verbal Messages
• Eight Types Of Nonverbal Communication
• Facial Communication
• Kinesics
• Haptics
• Proxemics
• Paralanguage
• Physical Appearance
• Artifacts
• Chronemics
• Four Functions Of Nonverbal Messages
• Facilitate Cognitive Meaning
• Encoding And Decoding Emotions
• Express Affection And Support
• Aid In Impression Formation/Identity Management
• Best Practices: Avoid Common Nonverbal Communication Mistakes
• Common Areas Of Miscommunication
• Nonverbal Messages And Social Influence
• Practice Sending And Receiving Nonverbal Messages
• Recognize Differences In Nonverbal Communication Perceptions
• Future Direction For Nonverbal Communication: Electronic Paralanguage
• Summary
• Discussion Questions
• References
• Chapter 4 – Understanding Self
• Understanding The Self
• Self-Concept
• Self-Esteem
• Self-Concept And Self-Esteem Impact Your Communication
• Enhancing Your Self-Concept And Self-Esteem
• Understanding Communication Traits
• Communication Apprehension
• Socio-Communicative Orientation
• Managing Your Identity
• Identity Management Characteristics
• Identity Management Nature/Nurture Influences
• Identity Management Strategies
• Take-Aways
• Practice Test Items
• Study Guide
• References
• Chapter 5 – Social Influence
• Defining Characteristics of Persuasion
• Why Study Persuasion?
• Where And When Do We Persuade?
• Persuasion As One Of Multiple Forms Of Influence
• Attitudes, Values, And Beliefs
• Personality Traits And Persuasion
• Research On Message Variables
• Cognitive Dissonance Theory
• Ego-Involvement, Or Social Judgment Theory
• The Theory Of Reasoned Action
• The Theory Of Planned Behavior
• Elaboration Likelihood Theory
• Compliance-Gaining Message Selection
• Cialdini's Persuasive Heuristics
• Preventing Persuasion
• Chapter 6 – Interpersonal Conflict
• Understanding And Enhancing Conversations
• Opening
• Feedforward
• Focus
• Feedback
• Closing
• Conflict And Negotiation
• What Is Conflict?
• How Can Conflict Be Managed?
• Conflict Management Style
• That's Debatable
• Factors Influencing Conflict Management
• Confirmation And Disconfirmation
• Negotiation
• Hone Your Skills In Conversation And Conflict Management
• Skills For Difficult Conversational Moments
• Skills For Coping With Conflict
• Highlights
• Apply Your Knowledge
• References
• Chapter 7 – Initiating Relationships: "Haven't We Met Somewhere Before?"
• Overview
• The Role Of Communication In Relationship Development
• Relationship Defined
• The Nature Of Relationships
• Deciding To Make The First Move: Why We Initiate Relationships
• Interpersonal Attraction
• Physical Attractiveness
• Social Attractiveness
• Task Attractiveness
• Proximity
• Similarity/Homophily
• Interpersonal Goals
• Interpersonal Communication Theories: How We Initiate Relationships
• Starting The Conversation
• Self-Disclosure
• Social Penetration Theory
• Uncertainty Reduction Theory
• Predicted Outcome Value Theory
• Social Exchange Theory
• Stages Of Relationship Development
• Relationship Initiation Contexts
• Relationship Initiation And Technology
• Relationship Initiation And Culture
• Summary
• Discussion Questions
• References
• Chapter 8 – Sustaining Relationships: Relationship Maintenance and Conflict Management
• Overview
• Significance Of Relationship Maintenance
• Maintaining The Existence Of The Relationship
• Maintaining A Desired State In The Relationship
• Maintaining A Satisfactory State
• Routine And Strategic Relationship Maintenance
• Why We Maintain Some Relationships And Not Others
• How We Maintain Relationships: The Role Of Communication Skills
• Relationship Maintenance Strategies
• Relationship Maintenance In Different Types Of Relationships
• Facebook And Relationship Maintenance
• Conclusions About Relationship Maintenance
• Conflict: A Natural Component Of All Relationships
• Definition Of Conflict
• Why Conflict Occurs
• Conflict Can Be Productive Or Unproductive For Individuals And For Relationships
• Conflict Management Styles
• Avoidance
• Competitive/Distributive
• Collaborative/Integrative
• The Dark Side Of Conflict: Verbal Aggression
• Managing Conflict
• Summary
• Discussion Questions
• References
• Chapter 9 – Terminating Relationships: Knowing When to Throw in the Towel
• Overview
• Assessing Relationship Problems: Attributions, Satisfaction, Equity
• How Do You Determine If A Relationship Problem Is Significant?
• Investment Model: Will Your Relationship Persist or Die?
• Duck's Process Model Of Relationship Termination
• Intrapsychic Process
• Dyadic Process
• Social Process
• Grave Dressing Process
• Resurrection Process
• Five Stages Of Relationship Dissolution
• Differentiating
• Circumscribing
• Stagnating
• Avoiding
• Terminating
• Strategies Used To Terminate Relationships
• Positive Tone Messages
• De-Escalation Messages
• Withdrawal
• Justification Messages
• Negative Identity Management Messages
• Types Of Relationships: Terminating Friendships
• Factors Prompting Friendship Termination
• Indirect Strategies For Ending Friendships
• Direct Strategies For Ending Friendships
• Types Of Relationships: Terminating Romantic Relationships
• Infidelity
• Lack Of Commitment
• Dissimilarity
• Outside Pressures
• Homosexual Relationships: Factors Influencing Relationship Quality
• After The Breakup: Remaining "Just Friends"
• After The Breakup: Methods Of Coping
• After The Breakup: Closure And Forgiveness
• Summary
• Discussion Questions
• References
• Chapter 10 – The Dark Side of Relationships: Deception, Embarrassment, Jealousy, Power, and Verbal Aggression
• Overview
• Deception and Interpersonal Relationships
• Why Do We Lie?
• Lying To Harm Others
• Lying To Protect Self
• Lying To Spare Others
• Detecting Deception
• Analyzing Deceptive Messages
• Embarrassment: Why Did I Say That?
• Our Role in Embarrassment
• Responding To Embarrassment
• Jealousy in Interpersonal Relationships
• Types of Jealousy in Relationships
• Why Does Jealousy Occur?
• Characteristics Associated With Jealousy And Jealousy-Evoking Behavior
• Gender Differences And Jealousy
• Coping With Jealousy
• Interpersonal Power And Verbal Aggression
• Types Of Power
• Relationship Between Power And Interpersonal Influence
• Power Versus Dominance In Relationships
• Verbal Aggression
• Verbal Aggression In Romantic Relationships
• Verbal Aggression In The Classroom
• Verbal Aggression In The Workplace
• Summary
• Discussion Questions
• References
• Chapter 11 – Intercultural Communication: Variety is the Spice of Life
• Overview
• Culture And Diversity Defined
• Co-Cultures Within The United States
• Ethnicity
• Race
• Regional Differences
• Social Class
• Characteristics Of Culture
• Culture Is Learned
• Culture Is Dynamic
• Culture Is Pervasive
• The Impact Of Cultural Diversity On Interpersonal Relationships
• Understanding The Self
• Technological Transformations
• Influence Of Demographic Transitions
• Communication Competence: Four Core Concepts
• Knowledge
• Understanding
• Acceptance
• Skills
• Personal Orientation System
• Needs
• Beliefs
• Values
• Cultural Value Orientations
• Attitudes: Stereotyping And Prejudice
• Communicating Prejudice
• Functions Of Prejudice
• Suggestions For Effective Interpersonal Relationships With Diverse Others
• Summary
• Discussion Questions
• References
• Chapter 12 – Family Communication: It's All Relative
• Overview
• Definition Of Family
• Types Of Family Relationships
• Marital Relationships
• Parent-Child Relationships
• Sibling Relationships
• Maintenance In Sibling Relationships
• Family Communication Theories
• Family Systems Theory
• Family Communication Patterns Theory
• Symbolic Interaction Theory
• Creating A Family Identity
• Family Stories
• Family Myths
• Family Metaphors
• Family Themes
• Consequences Of Family Relationships
• Difficult Communication
• Family Stress
• Summary
• Discussion Questions
• References
• Chapter 13 – Health Communication
• Chapter Objectives
• Defining Health Communication
• What Is Communication?
• Health Communication Defined
• Health Communication In The Twenty-First Century: Key Characteristics And Defining Features
• People-Centered
• Evidence-Based
• Multidisciplinary
• Strategic
• Process-Oriented
• Cost-Effective
• Creative In Support Of Strategy
• Audience- And Media-Specific
• Relationship Building
• Aimed At Behavioral And Social Results
• Inclusive Of Vulnerable And Underserved Groups
• The Health Communication Environment
• Health Communication In Public Health, Health Care, And Community Development
• Health Communication In Public Health
• Health Communication In Health Care Settings
• Health Communication In Community Development
• The Role Of Health Communication In The Marketing Mix
• Overview Of Key Communication Areas
• The Health Communication Cycle
• What Health Communication Can And Cannot Do
• Key Concepts
• For Discussion And Practice