International Hospitality Industry

ISBN-13: 9780750652957 / Angielski / Miękka / 2003 / 252 str.

Bob Brotherton

Opis

With contributions from leading figures in the field of hospitality mamagement across the world, this book looks at specific sectors of the industry, such as restaurants, cruises, hotels and contract foodservice. It then moves on to highlight the key issues that will be encountered within every sector.

Spis treści

Part one: Structure and characteristics - An overview (Bob Brotherton); Hotels (David Littlejohn); Restaurants (Stephen Ball and Linda Roberts), Contract foodservice (Michael Haywood); Cruise ships (Erwin Losekoort and Alastair Morrison); Part two: Issues - An overview (Bob Brotherton); Managing Diversity (Roy Wood); The impact of information technology (Peter O'Connor and Gabriele Piccoili); Operational dilemmas (Mike Riley); Strategic choices (Frank Go and Adee Athiyaman); Marketing options (Alex Gibson); Developing international managers (Judy Gannon); Finance (Paul Beals and Francis Kwansa); Conclusions: Themes and prospects.

O autorze

Bob Brotherton