'Just as the field of international arbitration now has many treatises (of theory and practice), mediation now has a comprehensive text to be consulted with respect to issues of practice, policy, ethics and theory … This book raises the issues we will watch and study in the decades to come … I have learned a lot in reading this book and so will you.' Carrie Menkel-Meadow, Professor, University of California, Emeritus Professor, Georgetown University
1. Introduction to commercial mediation; 2. Commercial mediation in the international context; 3. Agreements for future mediation; 4. Approaches to mediation; 5. Mediators and their appointment; 6. Lawyers and other professional mediation supporters; 7. Conduct and costs; 8. Mediated settlement agreements; 9. Confidentiality; 10. Process controversies.