Internal service quality and sustainable human resources management

ISBN-13: 9786209411519 / Angielski / Miękka / 2025 / 80 str.

Angelina Tschische

Opis

Staff are highly valued in the service-intensive hotel industry. It is therefore necessary to address the ever-growing challenge of staff shortages in this sector! In this context, can internal service quality be a success factor for small and medium-sized hotel businesses? How do customer and employee satisfaction influence each other and what effects does this have on internal and, subsequently, external service quality?