Internal Crisis Communication: Crisis Awareness, Leadership and Coworkership

ISBN-13: 9781138354074 / Angielski / Twarda / 2019 / 156 str.

Mats Heide; Charlotte Simonsson

Opis

This book provides a complete, holistic guide for managers to help them manage and contain crises. The methods are invaluable for communication professionals, security officers, crisis managers, and students or researchers interested in crisis and risk management.

Spis treści

About the authors, Foreword, Introduction, Large focus on the external perspective, The important internal perspective, Something exceptional or integrated into development? Case organization, Target group for the book, Chapters of the book, 1 Crises and communication, Crises, Organizations and crises, Crisis management, Overconfidence in crisis plans, Phases of a crisis and previous research in crisis communication, 2 Perspectives on crises and crisis communication, Perspectives in research, Approaches in practice, 3 Internal crisis communication, What is internal crisis communication? Previous research on internal crisis communication—an overview The employees—a special and important actor, The goals of internal crisis communication, Different phases require different types of internal communication, 4 Leaders and coworkers—perspectives and roles, Divided research, Sensemaking through framing, The importance of the coworkers, 5 Anticipation—the art of looking for weak signals, Everyone makes mistakes, Mistakes at the hospital and error management, What does the research say? The normal accident theory (NAT), The HRO theory, Organizational silence and upward negative information, The great importance of leadership, 6 Resilience—the art of managing crises and learning, Resilience, Organizational resilience, Crises and organizational learning, 7 What can we learn, and how? Crisis communication—a research field in flux, Both-thinking, Lessons about internal communication before, during and after the crisis, 8 A note on methodology, References, Index