Internal Change Management through the introduction of a Quality Management System

ISBN-13: 9783656133964 / Niemiecki / Miękka / 2012 / 26 str.

Melanie M. Ller

Opis

Studienarbeit aus dem Jahr 2011 im Fachbereich BWL - Unternehmensfuhrung, Management, Organisation, Fachhochschule Vorarlberg GmbH, Sprache: Deutsch, Abstract: Nothing is as constant as change. Companies are influenced by a variety of factors which made changes necessary. The cause of changes could be internal or external. External factors could be a change of business partners, an economic crisis, the globalisation or a change in laws. In this case the change was internal. The whole company was unorganised, for example without any overview of current figures of incoming labour of the day, any written work instruction, how the tasks has to be done, or an overview of complaints from customers. The employees had no targets to achieve or some instruction how much work they have to do at one day. So everybody can work how he likes and as much as he likes. The management decided to introduce a Qualtity Management System in a part of the company to get an ISO certification. With an ISO certification it would be possible to get more orders from other business sectors, because the certification stands for trust and reliability. To enable the certification, it was necessary to change the whole working situation of the company. For example processes, work instructions, forms, organisational charts, a Quality Management Manual, an internal error management and a complaints management were needed. Furthermore a system for the different work, which is done at that day, was needed to plan a strategic future. Through a quality management system, the company has to establish a vision. ...]"

O autorze

Melanie Müller, B.A., wurde 1986 in Ravensburg geboren. Ihr Studium der Betriebswirtschaftslehre an der Fachhochschule Vorarlberg in Dornbirn schloss die Autorin im Jahre 2012 mit dem akademischen Grad des Bachelor of Arts erfolgreich ab. Bereits während des berufsbegleitenden Studiums sammelte die Autorin umfassende praktische Erfahrungen in der Banken- und Versicherungs-Branche. Fasziniert von den Reaktionen der Mitarbeiter im Unternehmen, entschloss sie sich eine Untersuchung der Veränderungsprozesse in ihrem Unternehmen vorzunehmen und eine Mitarbeiterumfrage durchzuführen.