Interlibrary Loan and Document Delivery: Best Practices for Operating and Managing Interlibrary Loan Services in All Libraries

ISBN-13: 9780789031280 / Angielski / Twarda / 2006 / 166 str.

Lee Andrew Hilyer

Opis

Interlibrary Loan and Document Delivery is a how-to guide to organizing an interlibrary loan department, providing extensive content on copyright law, ILL management systems, and human resources. This comprehensive book includes an introduction to ILL operations, governing policies, up-to-date information on borrowing and lending, and considerations for medicals libraries and distance learning. It also includes an extensive listing of resources relevant to today's ILL that serves as a handy desk reference when problem solving and investigating ways to improve service delivery.

Spis treści

• Preface
  
• Acknowledgments
  
• PART I: INTERLIBRARY LOAN OPERATIONS
  
• Chapter 1. Introduction to Interlibrary Loan
  
• Introduction
  
• Interlibrary Loan: A Working Definition
  
• Understanding the Interlibrary Loan Department
  
• Departmental Organization
  
• ILL Service from a Patron Perspective
  
• Review Your Requests
  
• Service Expectations
  
• Ease-of-Use
  
• Costs
  
• Patron Borrowing Policy
  
• Other Programs/Services
  
• Copyright Considerations for Patrons
  
• Conclusion
  
• Chapter 2. Governing Policies for Interlibrary Loan
  
• National Interlibrary Loan Code
  
• State and Local Codes
  
• Consortia/Library Networks
  
• Reciprocal Agreements
  
• Other Laws and Regulations
  
• Chapter 3. Borrowing
  
• Sample Daily Timeline
  
• Borrowing Procedures and Workflow
  
• Request Forms
  
• Searching for Suppliers
  
• Verification
  
• Cancellations
  
• Managing Request Files
  
• Receiving Materials
  
• Updating Requests
  
• Processing Materials
  
• Delivery of Materials
  
• Renewal Requests
  
• Returning Materials
  
• Damaged Books
  
• Problem-Solving
  
• Technology
  
• Chapter 4. Lending
  
• Sample Daily Timeline
  
• Filing
  
• Renewal Requests
  
• Returns
  
• Overdue Items
  
• International Lending Considerations
  
• Interlibrary Lending Policy
  
• Chapter 5. Copyright in the Interlibrary Loan Department
  
• Introduction
  
• What Is Copyright?
  
• Duration of Copyright
  
• What Is “Fair Use”?
  
• Section 108 of the Copyright Act: Limitations on Exclusive Rights: Reproduction by Libraries and Archives
  
• CONTU Guidelines
  
• Copyright and Publishers
  
• Copyright Clearance Center (CCC)
  
• Items Older than Five Years
  
• Requesting Items Owned by Your Library
  
• Indicating Copyright Compliance
  
• Copyright Considerations for Lending
  
• Retention of Request Forms
  
• Copying Entire Copyrighted Works
  
• Electronic Resource Licensing and Interlibrary Loan
  
• Chapter 6. Management of the Interlibrary Loan Department
  
• Human Resources
  
• Budgeting
  
• Costing
  
• Quantitative Measurement (Statistics)
  
• Qualitative Assessment
  
• Chapter 7. Additional Considerations
  
• Distance Education
  
• Document Suppliers
  
• Library Photocopy Service
  
• Medical Libraries
  PART II: RESOURCES
  
• Background
  
• Borrowing—Verification
  
• Laws and Regulations
  
• Laws and Regulations—Copyright
  
• Lending
  
• Management
  
• Management—Assessment and Evaluation
  
• Management—Costing
  
• Professional Development—Associations
  
• Professional Development—Discussion Lists
  
• Professional Development—Recommended Reading
  
• Technology
  
• Technology—Bibliographic Utility
  
• Technology—Databases
  
• Technology—Interlibrary Loan (ILL) Management Systems
  
• Technology—Software
  
• Technology—Standards
  
• APPENDICES
  
• Appendix A. National Interlibrary Loan Code
  
• Appendix B. Supplementary Material to the National Interlibrary Loan Code
  
• Appendix C. Statewide ILL Codes—Texas
  
• Appendix D. Reciprocal Agreement
  
• Appendix E. ILLiad E-Mail and Print Templates
  
• Appendix F. ILL Technology Directory
  
• Index
  
• Reference Notes Included
  

O autorze

Lee Andrew Hilyer