Intelligent Interactions: Practical Guide to Profitable Customer Experience

ISBN-13: 9781494997106 / Angielski / Miękka / 2014 / 268 str.

Jason Miller

Opis

Forget the old traditional ways of generating revenue Whether you are looking for more revenue or extending the loyalty of your customer base, Intelligent Interactions are here and the time to act is NOW The solution to rising competition will require optimizing your multi-channel customer interactions and modernizing the way you sell to and service your customers. Through the power of real time data, analytic insights, and quality decision frameworks, it is possible to produce unique customer experiences, which will result in more revenue, new and improved systems, and an overall stronger bottom line for your business.
This Practical Guide to Profitable Customer Experience Teaches:
How to get the most out of every individual customer interaction
How real time interaction management can help deliver profitable customer experiences
How the T.I.P.P Approach can transform your organization
How technology, intelligence, people, and process contribute to Real-time Interaction Management (RTIM) success
How to prepare, design, implement, and optimize these systems within your organization
From aligning business operations and creating profitable interactions to building the RIGHT software platform and best possible systems to harvest solid, measurable business results -Intelligent Interactions will help grow your business by introducing customer-centric sales now, when it matters MOST
100% of all book proceeds are donated to local charities

Zawartość książki może nie spełniać oczekiwań – reklamacje nie obejmują treści, która mogła nie być redakcyjnie ani merytorycznie opracowana.