Integrating Business Management Processes: Volume 2: Support and Assurance Processes

ISBN-13: 9780367485481 / Angielski / Twarda / 2020 / 288 str.

Titus de Silva

Opis

This volume provides a comprehensive coverage of the key support and assurance processes and shows how organizations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets.

Spis treści

Part One Support Processes  1 Document control  2 Communication  3 Marketing  4 Information systems and technology  5 Human resource management  6 Skills and tools for management systems  7 Training and development  8 Customer relations management  9 Knowledge management  10 Financial management  Part Two Assurance Processes  11 Management reviews  12 Measurement and analysis  13 Audits  Appendix 1: Abbreviations and acronyms

O autorze

Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.