Innovating Professional Services: Transforming Value and Efficiency

ISBN-13: 9781472427915 / Angielski / Twarda / 2015 / 298 str.

Alastair Ross

Opis

A practical guide for professional service firms seeking transformation through innovation. With case studies to illuminate the challenges of driving change, this book is valuable reading for leaders and change agents involved with legal, accounting, consulting, financial services, and engineering organisations.

Spis treści

Part 1: Opportunities for Innovation Part 2: Establishing a System for Innovation Part 3: Innovation Through Smarter Working Part 4: Managing Key Challenges

O autorze

Alastair Ross is a highly experienced change leader having consulted globally to service and industrial businesses for nearly twenty-five years. He founded Codexx Associates Ltd in 2002, with the goal of ’energising change’ for businesses. He provides consulting services in innovation and re-engineering, following a career in IBM in manufacturing, management and consulting. Since 2005 Alastair has worked extensively with a number of major professional service firms in innovation and re-engineering. Alastair has written and spoken widely on business improvement and his book Dynamic Factory Automation was published by McGraw-Hill in 1992. He is a Chartered Engineer, has a Bachelor of Science degree from Southampton University and a Master of Science degree from Imperial College, London. His recent publications include: Lean for Lawyers, Business Process Re-engineering in Law Firms, Innovating Professional Services, The Innovation Journey, Innovation in a Law Firm and Increasing Client Loyalty. Alastair is a visiting lecturer on service innovation for the MSc in Strategy & Innovation at the University of Southampton.