Information Systems and New Applications in the Service Sector: Models and Methods

ISBN-13: 9781609601386 / Angielski / Twarda / 2011 / 444 str.

John Wang

Opis

"This book examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems"--Provided by publisher.

Spis treści

Business services Creative problem solving Logistics network configuration Matching supply with demand Multiple-objective decision making Optimization of service systems Performance measures and quality control Public service management Revenue and risk management Self-service systems Supplier relationship management Web services