ISBN-13: 9780815389651 / Angielski / Twarda / 2017 / 273 str.
ISBN-13: 9780815389651 / Angielski / Twarda / 2017 / 273 str.
This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance).