Improving Staff Effectiveness in Human Service Settings: Organizational Behavior Management Approaches

ISBN-13: 9780866562829 / Angielski / Twarda / 1984 / 212 str.

Anne W. Riley; Lee W. Frederiksen

Opis

A state-of-the-art book that explores how managers and administrators are successfully making their agencies more effective through organizational behavior management techniques.

Spis treści

Contents Introduction

• Section I: A Perspective
• Organizational Behavior Management in Human Service Settings: Problems and Prospects
• Section II: Developing Approaches to Effectiveness
• An Organizational Behavior Management Approach to Quality Assurance in a Community Mental Health Center
• Process Versus Outcome Feedback and Goal Setting in a Human Service Organization
• Application of a Personalized System of Instruction to a Large, Personnel Training Program
• Section III: Applications
• Description and Evaluation of an Approach to Implementing Programs in Organizational Settings
• A Case Study in the Programming and Maintenance of Institutional Change
• Changing Patterns of Residential Care: A Case Study of Administrative and Program Changes
• A Case Study Examining the Effectiveness and Cost of Incentive Programs to Reduce Staff Absenteeism in a Preschool
• Author Index

O autorze

Frederiksen, Lee W; Riley, Anne W