Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success

ISBN-13: 9781420072495 / Angielski / Twarda / 2011 / 348 str.

Joseph Raynus

Opis

The managerial practices that drove industry for decades have become increasingly insufficient to support the increasing rate of change. This title surveys and integrates quantitative approaches such as Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card.

Spis treści

The Paradigm. The Change. Dynamic Balance of Strategy and Performance. Impact Framework. The Value Planning Domain. Value Management Domain. Value Sustainment Domain. Business Process Management. Tools of Probletunity. Dashboards and Scorecards. Appendices: Probletunity. Probletunity-the Bridge to Business Agility. Development and Implementation of Human Capital Measures and Dashboards. Clinical Trial Process Specification.

O autorze

Raynus, Joseph