Improve: The Next Generation of Continuous Improvement for Knowledge Work

ISBN-13: 9780128095195 / Angielski / Miękka / 2020 / 266 str.

George Ellis

Opis

iMprove: the Next Generation of Continuous Improvement guides small- and medium-sized operations to implement lean conversion practices without the need for an expensive consultant, lean master or 'sensei.' By starting the Deming cycle with three prerequisite steps-guide, focus and solve-Ellis expands the traditional PDCA approach to GFSPDCA, to more easily identify and select the operational areas that need improvement. Using real-world examples from manufacturing, health care, product development and customer service, Ellis covers methods used to implement lean operations, including: PDCA/Deming/Shewhart; Lean Six Sigma; Flow improvement; Metrics A3 Process; Fishbone/Affinity/Matrix Diagrams; Agile/Lean project management. This book is a valuable resource for engineering managers, project managers, process improvement professionals and owners/managers of small- to medium-sized operations looking to implement lean conversion.

• Teaches lean conversion for small- and medium-sized businesses and departments in businesses of any size that want to start lean conversion
• Presents a 'how to' format with extensive use of real-world examples
• Adds clarity to the Deming/PDCA cycle by starting the process with three new steps-guide, focus and solve-that help improve the implementation process
• Develops a new visual, the M-Cycle, with a vertical scale for roles (sponsor, owner, team) and horizontal scale for time, to help understand this new approach

Spis treści

Foreword xiii

Endorsements xv

Preface xvii

Acknowledgments xxi

1. 30% of what you think is wrong 1

2. A brilliant insight 17

3. Creating value from knowledge work 41

4. The lean equation 51

5. DIMINISH: Recognizing the 8 Wastes of Knowledge Work 65

6. Simplify, engage, and experiment 77

7. Reduce Waste #1: Discord 109

8. Reduce Waste #2: Information Friction 141

9. Reduce Waste #3: More-is-Better Thinking 165

10. Reduce Waste #4: Inertia to Change 207

11. Reduce Waste #5: No-Win Contests 219

12. Reduce Waste #6: Inferior Problem Solving 229

13. Reduce Waste #7: Solution Blindness 253

14. Reduce Waste #8: Hidden Errors 269

15. Standardize workflow 287

16. Workflow improvement cycle 311

17. Workflow-Checklists and expert rule sets 321

18. Workflow-Problem Solve-Select 333

19. Workflow-Visual management for initiatives and projects 345

20. Workflow-Visual management with buffer 367

21. Workflow-Kanban and Kamishibai: Just-In-Time Rationalization 401

22. Workflow-Putting out "fires” 427

23. Workflow-Visualizing revenue gaps 439

24. Workflow-Leadership review of knowledge work 451

O autorze

George Ellis has worked in product development for 35 years. He first experienced the concept of continuous improvement two decades ago through the Danaher Corporation, one of the world's foremost lean thinking companies. Danaher transformed itself in the 1980s, modeling its Danaher Business System (DBS) on the Toyota Production System. Ellis has had numerous leadership roles at Danaher, including Vice President of Global Engineering for X-Rite from 2015 to 2018.
In 2019, Ellis joined Envista Holdings Corporation, a new spin-off from Danaher for the dental industry, as Vice President of Innovation. There he spends every day immersed in lean knowledge work, deploying, improving, and sustaining new product development workflows in EBS, Envista's brand of lean knowledge. He also wrote Project Management for Product Development, Control System Design Guide (4th edition), and Observers in Control Systems, all from Elsevier.