Implementing Six SIGMA and Lean: A Practical Guide to Tools and Techniques

ISBN-13: 9781856175203 / Angielski / Miękka / 2008 / 374 str.

Ron Basu

Opis

A comprehensive, user-friendly and hands-on book that is a single source of reference of tools and techniques for all quality practitioners. It covers the basics of how to manage for consistently high quality and gives good coverage of both simple tools and advanced techniques which can be used in all businesses.

Spis treści

PART 1: THE FOUNDATIONS OF QUALITY

Chapter 1: Quality and Operational Excellence
Chapter 2: History of Quality Movement
Chapter 3: Scope of Tools and Techniques
Part1: Questions and exercises

PART 2: TOOLS

Chapters 4 to 8 Introduction
Chapter 5 Tools for Measurement
Chapter 6 Tools for Analysis
Chapter 7 Tools for Improvement
Chapter 8 Tools for Control
Part 2: Questions and exercises

PART 3: TECHNIQUES

Chapter 9 Quantitative Techniques
Chapter 10 Qualitative Techniques
Part 3: Questions and exercises

PART 4: IMPLEMENTATION

Chapter 11 Making it Happen
Chapter 12 Case Studies
Part 4: Questions and exercises

Appendix 1 Management Models
Appendix 2 Introduction to Statistics
Appendix 3 Random number table
Appendix 4 Answer to numeric questions

O autorze

Ron Basu